JOB TITLE: IT TECHNICIAN TIER 2
LOCATION: Coolmine Head Office, 7, Ringwood, Damastown Close, Dublin
**Apply on the website** and various Coolmine Therapeutic Community
sites. National travel will be required.
REPORTS TO: IT Services Provider
HOURS: **Apply on the website** hours per week. Some out of hours work
may be required.
JOB TYPE: Permanent
SALARY: ?**Apply on the website**,**Apply on the website**
PURPOSE: To provide effective and efficient IT, communication and
administration systems and processes to continuously improve and
enhance the work of the organisation
CONTACT EMAIL: **Apply on the website**
APPLICATION REF DU-ITT**Apply on the website**
Coolmine is a leading drug and alcohol treatment centre providing
community, day and residential services to men and women with
problematic substance use and their families in Ireland established
since **Apply on the website**. Coolmine Therapeutic Community
believes that everyone should have the opportunity to overcome
addiction and lead a fulfilled and productive life.
We now have a vacancy for an IT Technician Tier 2. The successful
candidate will report to IT Services Provider, to deliver IT Support
Services & resolve escalated issues from our helpdesk, promptly. They
will also provide effective and efficient IT communication and
administration systems and processes to continuously improve and
enhance the work of the organisation.
ROLE RESPONSIBILITIES: (INCLUDE, BUT NOT LIMITED TO)
* Ensure effective processes for new employee starters are in place
including setting up access and induction in accessing data and IT
systems.
* Support staff in day to day IT issues such as software updating,
network connectivity, programmes access and workshops/presentation
delivered.
* Roll out appropriate IT training for our clients in consultation
with needs identified through education, career guidance and local
teams.
* Provide administration and IT support to the management team.
* Provide support in organisational IT communications
infrastructure, particularly server access and maintenance, data
archiving, internet connectivity, company web access, electronic
client case management accessibility and statistical database entry in
line with appropriate security/access levels.
* Provide support in areas of IT resources, equipment and supplies
ensuring appropriate logging of IT equipment, distribution and
supplies processes are in place.
* Work within the policies of Coolmine Therapeutic Community in
order to ensure that a consistent delivery of service, quality
standards and best practice are adhered to at all times.
PERSON SPECIFICATION
EDUCATION
* Preference for Third Level Qualification in Computer related
studies or related field or working towards.
EXPERIENCE
* Preference is to have up to 2 years previous experience in a
similar role
CORE COMPETENCIES
* Proficiency in the use of Office **Apply on the website**, Office
**Apply on the website** Administration, PowerShell, Office Graph,
Office **Apply on the website**, Active Directory Administration, DNS,
DHCP, Backup Systems, Azure.
* Excellent in the use of Windows **Apply on the website**,
Installation, Updating and Troubleshooting, VOIP and IPT, Unifi
Networks, Endpoint Protection, Zoho Assist, ITIL, Salesforce.
KNOWLEDGE & SKILLS
* Has excellent communication and listening skills.
* Enjoys working with people, is approachable, and demonstrates warm
and friendly mannerisms.
* Strong interpersonal skills
* Clear written and verbal communication skills
* Have a ?can do? attitude and a positive solution focused
approach to problem solving and conflict resolution.
* Capacity to work effectively under pressure
* Have capacity to attend a considerable number of phone calls and
follow up.
APPLICATION PROCESS:
Interested candidates who meet the Person Specification requirements
should send their CV & cover letter with the application reference
code to Justinah Bello at **Apply on the website**.
The closing date for applications is FRIDAY **APPLY ON THE WEBSITE**TH
MARCH **APPLY ON THE WEBSITE**
_COOLMINE THERAPEUTIC COMMUNITY IS AN EQUAL OPPORTUNITIES EMPLOYER._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
